This policy explains how subscriptions bought online renew, change, cancel, and are refunded. It applies to individuals under the YottaBot Individual Terms and to businesses under the YottaBot Business Terms. Enterprise customers follow their ordering document.
1. Subscriptions Renew Monthly
Plans are billed in advance, once a month, starting on the day you subscribe. Each plan renews automatically at the end of its billing period, at the price then in effect, until you cancel. Your receipt and your Access Portal show your plan, its price, and the date it renews.
2. How to Cancel
You can cancel at any time, online, without contacting anyone:
- in your YottaBot Access Portal, open Plans and choose Cancel on your plan; or
- open Billing in your Access Portal and cancel in the billing page.
You can also email support@yotta.bot and ask us to cancel. A business's plan can be cancelled by any of its administrators who manage billing.
3. What Happens When You Cancel
Cancelling stops the next renewal. Your plan stays active until the end of the billing period you have already paid for, and you are not charged again. Your Access Portal shows the date your plan ends. Until then, you can resume the plan and it will renew as before.
When the period ends, paid features stop. Your account and its data are then handled as described in the applicable privacy policy.
4. Refunds
Because you keep your plan until the end of the period you paid for, payments are not refunded, in full or in part, when you cancel, including for unused time in the current period.
We will refund a payment where the law requires it, where we charged you in error, or where a charge was made after you cancelled. If you believe a charge is wrong, email support@yotta.bot within 60 days of the charge and we will look into it.
5. Changing Plans
- Upgrading takes effect at once. You are charged now for the difference between the two plans for the rest of the current billing period, after any credit on your account. The exact amount is shown before you confirm.
- Downgrading takes effect as shown before you confirm. The unused part of the current period on your old plan becomes a credit on your next bill. The exact amount is shown before you confirm.
Credits from a plan change apply to future bills and are not paid out in cash.
6. Credits and Usage Packs
Credits or usage packs you buy are charged when you buy them and are not refunded once bought, except where the law requires it or where we charged you in error. Credits are tied to the account that bought them and have no cash value.
7. Failed Payments
If a renewal payment fails, we will try the charge again and tell you how to update your payment method. Paid features may pause until a payment succeeds. If payment is not made, your plan ends as if you had cancelled.
8. Price Changes
We will tell you at least 30 days before a price increase applies to your plan. The new price applies from the first renewal after that notice, and you can cancel before then. The same notice applies before an increase in YottaBot's premium on usage.
This notice does not apply to changes in what model, cloud, and other providers charge YottaBot. YottaBot does not control those prices and may pass a change on to usage without advance notice, as your terms explain.
9. Disputed Charges
Please contact support@yotta.bot before disputing a charge with your bank; we can usually resolve billing questions quickly. If a charge is disputed, we may pause the account while the dispute is open.
10. Contact
Questions about billing, cancellation, or refunds: support@yotta.bot.