These YottaBot Business Terms govern a business's use of the YottaBot cloud service ("Cloud Service") on a plan bought online. "YottaBot," "we," "us," and "our" mean YottaBot Inc., a Delaware corporation. "Customer," "you," and "your" mean the company or other legal entity that accepts these Terms when it creates an account, buys a plan, or uses the Services.
If Customer and YottaBot sign an ordering document or other written agreement, the YottaBot Enterprise SaaS Terms apply instead of these Terms. The YottaBot Acceptable Use Policy, the YottaBot Data Processing Addendum and the YottaBot SaaS Privacy Policy apply with these Terms. The YottaBot Cancellation and Refund Policy governs subscriptions, renewals, cancellation, and refunds.
1. Offerings
YottaBot hosts and operates the platform for Customer as the Cloud Service, on the plan Customer chooses online.
The Services include the Cloud Service, Documentation, support, and related YottaBot offerings.
2. Definitions
Customer Content means prompts, instructions, files, attachments, records, logs, outputs, agent definitions, workflow definitions, policies, approval records, tool payloads, connector configuration, resource metadata, and other content or data submitted to, stored in, or processed by the Services by or for Customer.
Documentation means YottaBot's generally available technical, product, security, deployment, and support documentation.
YottaBot Technology means the Services, Software, Documentation, code, product designs, user interfaces, workflows, templates, prompts, model-routing logic, policies, schemas, telemetry formats, diagnostics, tooling, know-how, and other technology owned or controlled by YottaBot.
3. Eligibility and Authority
Customer may use the Services only for business or organizational purposes. Individual users must be at least 18 years old and must be authorized by Customer to use the Services.
The person accepting these Terms or signing an ordering document represents that they have authority to bind Customer and to administer Customer's users, agents, data sources, tools, credentials, policies, and deployment environments.
4. Cloud Service Access
Subject to these Terms and payment of all fees, YottaBot grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during each paid subscription period to access and use the Cloud Service on Customer's plan for Customer's internal business operations.
YottaBot is responsible for operating the Cloud Service environment that YottaBot provides. Customer is responsible for Customer Content, users, agents, workflows, prompts, approvals, integrations, model-provider choices, downstream system permissions, and all activity occurring under Customer's account.
YottaBot may update, patch, improve, modify, or discontinue Cloud Service features from time to time, provided that YottaBot does not materially reduce the core functionality Customer purchased during the active subscription term without providing a reasonable alternative or remedy.
Availability, incident response, support levels, service credits, if any, and maintenance windows apply only if stated in a written agreement.
5. Restrictions
Customer must not, and must not permit any user, contractor, affiliate, or third party to:
- sell, resell, rent, lease, lend, sublicense, assign, distribute, transfer, or provide access to the Services except as expressly allowed in writing;
- make the Services available for the benefit of a third party, including as a managed service, service bureau, outsourcing, timesharing, training, or hosting service;
- copy any software YottaBot provides with the Services except as expressly allowed in writing;
- modify, adapt, translate, create derivative works of, or fork the Software except as expressly permitted in writing;
- reverse engineer, decompile, disassemble, decode, or attempt to discover source code, underlying ideas, algorithms, architecture, model-routing logic, or non-public interfaces, except to the extent applicable law prohibits this restriction;
- remove, alter, or obscure proprietary notices, license checks, entitlement controls, audit controls, security controls, or usage controls;
- bypass authentication, authorization, audit, rate-limit, gateway, credential, license, or safety controls;
- use the Services to build, train, benchmark, improve, or provide a competing product or service;
- publish benchmarks, availability statistics, penetration-test results, or performance comparisons without YottaBot's prior written approval;
- access the Services to monitor availability, performance, or functionality for competitive purposes; or
- use the Services in violation of law, third-party rights, third-party terms, the Documentation, these Terms, or a written customer agreement.
6. Contractors and Affiliates
Customer may allow its employees and contractors to use the Services for Customer's internal business operations, provided they are bound by obligations consistent with these Terms and Customer remains responsible for their acts and omissions.
Customer affiliates may use the Services only if YottaBot expressly allows affiliate use in writing. If affiliate use is allowed, Customer is responsible for affiliate compliance unless the affiliate signs its own agreement with YottaBot.
7. Customer Content
As between the parties, Customer owns Customer Content. Customer grants YottaBot the limited rights needed to provide, operate, secure, monitor, troubleshoot, support, and improve the Services, comply with law, enforce agreements, and perform under any written agreement with Customer.
For the Cloud Service, Customer Content may be processed in YottaBot-managed cloud infrastructure and by model providers, integrations, and subprocessors enabled for Customer. The YottaBot Data Processing Addendum governs personal data in Customer Content.
Customer is responsible for having all rights, notices, consents, permissions, and legal bases needed to provide Customer Content to the Services and to use outputs.
8. Feedback and Improvements
Customer may provide comments, ideas, suggestions, enhancement requests, support reports, bug reports, feature requests, workflows, implementation lessons, or other feedback about the Services ("Feedback"). Customer grants YottaBot a worldwide, perpetual, irrevocable, royalty-free right to use, disclose, reproduce, modify, create derivative works from, distribute, commercialize, and otherwise exploit Feedback without restriction or compensation.
YottaBot owns all feature updates, bug fixes, diagnostics, documentation, templates, workflows, product ideas, generalized learnings, and other improvements developed from or informed by Feedback, support interactions, implementation work, or Customer's use of the Services, except for Customer Content and Customer's confidential information.
No professional services, support, debugging, implementation work, or Feedback creates work-made-for-hire for Customer or assigns YottaBot Technology to Customer unless a signed agreement expressly says so.
9. AI Features and Outputs
The Services may use artificial intelligence, machine learning, model routing, retrieval, tool execution, and automation. Outputs can be incomplete, inaccurate, outdated, duplicative, offensive, unsafe, or unsuitable for a particular use.
Customer is responsible for evaluating outputs before using them, especially where an output may affect rights, safety, finances, employment, access to services, regulated operations, security posture, infrastructure changes, or third-party systems.
Customer must maintain human review and appropriate controls for material, regulated, high-impact, security-sensitive, or legally significant decisions. The Services do not provide legal, medical, financial, investment, tax, employment, security, compliance, or other professional advice.
YottaBot does not use Customer Content to train or fine-tune models for other customers unless Customer separately instructs YottaBot to do so in writing. Model-provider handling of prompts, outputs, and related metadata is governed by the provider configuration, provider terms, and any written agreement with Customer.
10. Third-party Services
The Services may interoperate with third-party systems selected or enabled by Customer, including cloud providers, identity providers, source-code hosts, ticketing tools, messaging tools, observability tools, databases, model providers, and other services.
Customer is responsible for third-party accounts, credentials, permissions, terms, privacy notices, security settings, fees, and content. YottaBot is not responsible for third-party services, third-party content, third-party outages, or Customer's instructions to third-party services.
The Software may include third-party or open-source components. Those components are licensed under their own terms. If third-party component terms conflict with these Terms for that component, the third-party component terms control only for that component.
11. Acceptable Use
Customer may not use the Services to:
- access, scan, test, exploit, disrupt, or interfere with any system without authorization;
- extract, harvest, exfiltrate, or misuse credentials, tokens, keys, secrets, personal data, regulated data, confidential information, or proprietary information;
- deploy malware, phishing, spam, denial-of-service traffic, deceptive content, or abusive automation;
- direct agents at systems, repositories, accounts, networks, people, or data sources that Customer is not authorized to use;
- create or operate unlawful surveillance, profiling, discrimination, manipulation, weapons, or public-safety systems;
- process payment-card data, protected health information, government classified information, export-controlled data, children's data, or other regulated data unless a written agreement expressly permits that use; or
- violate law, third-party rights, third-party platform terms, or YottaBot's reasonable security instructions.
The YottaBot Acceptable Use Policy describes these restrictions in more detail and applies to all use of the Services.
12. Security and Suspension
YottaBot uses reasonable technical and organizational measures designed to protect the Services. Customer is responsible for configuring and securing its accounts, users, agents, workflows, approvals, integrations, and credentials.
YottaBot may suspend or restrict access to the Services, a tenant, an agent, a workflow, an integration, or a credential if YottaBot reasonably believes that continued use threatens security, availability, integrity, lawful operation, license compliance, another customer, Customer, a third-party system, or YottaBot.
Where practicable, YottaBot will notify Customer and work with Customer to resolve the issue. Emergency security actions may occur without advance notice.
13. Support and Professional Services
YottaBot will provide the support level stated in writing for Customer. If no support level is stated, support is provided through support@yotta.bot during YottaBot's regular business hours on a commercially reasonable basis.
Support response times, service levels, named Slack channels, implementation assistance, engineering support, on-call coverage, on-site services, and professional services apply only if stated in writing. Unless a written agreement says otherwise, support response times measure initial response only and do not guarantee resolution.
Customer must provide timely access to relevant logs, error messages, configuration details, reproduction steps, personnel, and systems reasonably needed for YottaBot to provide support. Customer should not send passwords, private keys, API keys, access tokens, production secrets, payment-card data, protected health information, or other highly sensitive information through email, Slack, screenshots, support tickets, or recordings unless the parties agree to a secure handling method.
14. Plans, Fees, Taxes, and Renewal
Customer will pay the fees for its plan as shown when Customer buys or changes it. Plans are billed in advance for each billing period through YottaBot's payment processor and renew automatically at the end of each period until cancelled. Customer authorizes YottaBot and its payment processor to charge the payment method on file for each renewal, for any plan change, and for any usage or credits Customer buys.
Customer may cancel at any time in the YottaBot Access Portal. Cancellation, plan changes, and refunds follow the YottaBot Cancellation and Refund Policy. YottaBot may change plan prices, features, or the premium described below for future billing periods with at least 30 days' notice; the change applies from the first renewal after the notice period. This notice does not apply to changes in what providers charge YottaBot.
Usage is priced at a premium. Fees for usage and credits include a premium over the costs YottaBot incurs to provide that usage, such as what model and cloud providers charge YottaBot. Usage and credits are not sold at cost.
Provider prices can change at any time. YottaBot does not control what model, cloud, and other providers charge it. When a provider changes its price, YottaBot may pass the change on without advance notice. The new price applies to usage from the date YottaBot applies it, so the same usage may cost more or less and may use more or less of Customer's allowance or credits. A premium set as a percentage or multiple applies to the changed price, and that is not an increase in the premium.
Estimates are only estimates. Any usage or cost figure YottaBot shows before usage is measured, including estimates and projections, is only an estimate. Actual usage is measured as it happens and depends on things like the length of a request and its answer and the model and speed chosen. Customer's actual usage and charges may differ from what YottaBot estimated or what Customer expected, and may be higher. YottaBot charges for actual measured usage, not for the estimate.
YottaBot never holds credit for usage that hasn't happened. Customer's balance and each person's allowance go down only by usage that has been measured. YottaBot does not set aside or reserve any part of them for a request while it runs.
Usage stops at the limit. When what is left, of Customer's balance or of a person's allowance, reaches a small margin, currently 0.10 credits, YottaBot stops the affected running requests, including a response in progress, and says why in the app. Usage that is reported after a request stops is paid from that margin. A charge never exceeds what the balance and the allowance had left, so stopping at the limit does not leave Customer owing more.
How usage is measured. YottaBot measures a model request from the usage its provider reports. If a request ends before the provider reports its usage, for example because a user stopped it, it was stopped at the limit, or it failed, YottaBot measures it from the provider's own record of that request (for Amazon Bedrock, its model invocation log). YottaBot's billing reads only the token counts and request identifiers from that record. A service with a fixed price, such as a web search or a page read, is charged only after it completes; one that fails is not charged.
Fees do not include taxes, duties, levies, or bank charges. Customer is responsible for those amounts except for taxes based on YottaBot's net income. If a payment fails, YottaBot may retry the charge and may suspend paid features until payment succeeds.
15. Confidentiality
Each party may receive confidential information from the other. The receiving party must use confidential information only to perform under the applicable agreement, protect it with reasonable care, and disclose it only to personnel, advisors, contractors, service providers, and affiliates who need to know it and are bound by confidentiality obligations.
Confidential information does not include information that is publicly available without breach, already known without restriction, independently developed without use of the disclosing party's confidential information, or rightfully received from another source. A party may disclose confidential information if required by law, provided it gives notice when legally permitted.
16. Warranties and Disclaimers
Each party represents that it has the authority to enter into the applicable agreement. YottaBot will provide the Services using reasonable skill and care.
Except as expressly stated in a written agreement, the Services, Software, Documentation, outputs, previews, betas, integrations, support, and professional services are provided "as is" and "as available." To the maximum extent permitted by law, YottaBot disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, and accuracy of outputs.
17. Indemnification
Customer will defend and indemnify YottaBot from third-party claims arising from Customer Content, Customer-controlled agents or workflows, Customer integrations, Customer's violation of these Terms, or Customer's unlawful or unauthorized use of the Services.
Any YottaBot indemnity for intellectual-property infringement, security incidents, regulated data, or other enterprise allocation of risk must be stated in a written agreement.
18. Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of revenue, goodwill, data, business, anticipated savings, or business interruption, whether based on contract, tort, strict liability, or another theory.
Except for payment obligations, confidentiality obligations, infringement or misappropriation of intellectual property, misuse of credentials, violation of license restrictions or acceptable-use restrictions, indemnification obligations, or liability that cannot legally be limited, each party's aggregate liability is limited to the amounts paid or payable by Customer to YottaBot for the Services giving rise to the claim during the 12 months before the event giving rise to liability.
19. Term and Termination
These Terms apply while Customer uses the Services or has an active written agreement with YottaBot. Either party may terminate a written agreement if the other party materially breaches and does not cure within 30 days after written notice, unless the written agreement sets a different cure period.
YottaBot may terminate or suspend immediately if Customer breaches license restrictions, infringes or misappropriates YottaBot Technology, creates a security risk, violates acceptable-use restrictions, fails to pay undisputed amounts when due, or uses the Services outside the licensed scope.
Upon termination or expiration, Customer must stop using the Services, delete or return YottaBot confidential information, and pay amounts owed. YottaBot will handle Customer Content after termination according to the YottaBot SaaS Privacy Policy, retention settings, written agreements, and legal requirements.
Sections that by their nature should survive termination survive, including fees, taxes, records, confidentiality, intellectual-property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.
20. Export, Sanctions, and Government Use
Customer must comply with export-control, sanctions, anti-corruption, and other applicable laws. Customer may not use, export, re-export, or transfer the Services in violation of those laws or for prohibited end uses.
The Services are commercial products developed at private expense. Any use by or for the United States government is subject to the commercial license rights and restrictions in these Terms unless a signed government contract says otherwise.
21. Governing Law and Disputes
Unless a signed agreement says otherwise, these Terms are governed by Delaware law, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Delaware for disputes arising from these Terms or the Services.
Before filing a claim, each party will try in good faith to resolve the dispute through executive escalation, except where urgent equitable relief is needed to protect confidential information, intellectual property, security, license compliance, or service integrity.
22. General
Customer may not assign these Terms or a written agreement without YottaBot's prior written consent, except to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of substantially all assets. YottaBot may assign these Terms to an affiliate or successor.
Neither party is responsible for delay or failure caused by events beyond its reasonable control. Notices must be sent according to the applicable written agreement or, if none exists, to the contact information used for Customer's account and to YottaBot at support@yotta.bot.
If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. These Terms, together with applicable written customer agreements, are the complete agreement for the Services they govern.